Return & Refund Policy

1. B2B Wholesale Nature of Trade

Sab Kuch Wholesaler Private Limited is a specialized B2B marketplace catering to business entities and retail store owners purchasing goods in bulk (case lots and master cartons). Unlike retail B2C commerce, returns are governed by wholesale trade practices to ensure fair compensation for both manufacturers and purchasers.

2. Eligible Return & Replacement Criteria

Goods may be returned or replaced under the following circumstances:

• Transit Damage: Consignment boxes showing physical damage, breakage, or carton tampering during courier transit.
• Defective / Expired Products: Manufacturing defects or items received near or past expiry date.
• Wrong SKU / Quantity Discrepancy: Incorrect item delivered vs. invoice description.

3. Reporting Window & Video Proof Requirement

To protect against fraudulent claims, the following process is mandatory:

• Claims must be initiated within 48 hours of delivery via the mobile app or support email.
• An uncut carton opening / unboxing video is required showing the shipping label, carton seal, and damaged items.

4. Refund Processing Time

Upon receipt and inspection of returned merchandise at our fulfillment center:

• Approved refunds will be processed within 3-5 business days directly to the original payment source or Sab Kuch Wallet.
• For Cash on Delivery (COD) orders, refunds will be credited via IMPS/NEFT/UPI to the verified bank account provided by the buyer.